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"Savoir travailler"
(Knowing how to work)

KEYNOTE MODULES

1. Outcome

By the end of this workshop, managers will be able to…

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  • Handle difficult conversations without escalating conflict

  • Correct behaviour without damaging trust

  • Give feedback that is clear, calm, and defensible

  • Maintain authority without intimidation

  • Navigate emotional employees without becoming emotional themselves

2. Structure

  • Short, focused teaching segments (not lectures)

  • Real workplace scenarios (not theory)

  • Facilitated discussion and reflection

  • Practical language frameworks managers can reuse

  • Optional role-play or case walk-throughs (depending on audience maturit

3. Duration

  • Half-day (3–4 hours) workshop

4. Takeaways

  • A practical conversation framework for difficult discussions

  • Language templates managers can use immediately

  • A manager’s self-check for emotional escalation

  • A summary handout reinforcing key principles

  • Increased confidence in handling conflict respectfully and legally

5. Who its for

This workshop is ideal for

  • Line managers and supervisors

  • New or emerging leaders

  • Technical specialists promoted into management

  • Managers who struggle with difficult conversations

  • Organisations wanting to reduce grievances and disciplinary fallout

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